Project Homeless Connect – How We Work

Project Homeless Connect is a bi-monthly event where 1000 volunteers are needed to help provide services to the 2000 homeless San Franciscans that attend. Corporations are invited to collaborate with us and help sponsor one of our events.

Project Homeless Connect offers the following free services and more: Acupuncture, Childcare, Credit Counseling, Dental Services, DMV IDs, Domestic Violence Counseling, Eyeglasses, Family Services, Food, Lunches, Haircuts, HIV testing, Housing Information, Hygiene Products, Massage, Medical Care, Mental Health Services, Methadone and Needle Exchange, Substance Abuse Services, Shelter Reservations and more.

There are numerous volunteer opportunities available at Project Homeless Connect events. You do not have to have prior experience, only a commitment to help. We ask prospective volunteers to attend a one- hour training. Trainings are not mandatory. Trainings are announced periodically and highly recommended. We prefer if you sign up for a team and register for events, however you are more than welcome to just show up on the day and we will find a place for you. Project Homeless Connect needs your assistance. Without volunteers there would be no event.


The chronic homeless adults who come to the Homeless Connect events need a wide range of information, services and appointments. In order to assist them to make successful connections with services, every client starts with Check-In. These individuals explain and obtain signed authorization for sharing information and take the client through a structured set of questions. This brief but critical survey of needs and information identifies the service areas that will best assist the individual that day.

Client Support

Client Support team members are the first contact clients have with volunteers at the service center. This role is crucial in helping engage clients and make them feel welcome. They escort clients to each service site helping them to navigate the center. Some volunteers who have a special interest will be stationed at one of the many service areas such as housing information or mental health or dental. This is a great way to introduce yourself to this amazing program.

Street Outreach

Street Outreach team members travel to different San Francisco neighborhoods and engage with homeless clients. In groups of 2 or 3 team members encourage clients to come to the Homeless Connect one stop shop where they can then receive a variety of social services.


A medical unit is available to Homeless Connect clients for urgent care medical services. Clients are triaged by volunteer RNs and NPs. On site social workers match-up clients for follow-up appointments. In addition, Podiatry care is also offered.

Project Homeless Connect needs general medical providers, (NPs,MDs,PAs intern and residents) as well as specialists such as dermatologists and orthopedists. We also need nurses and nursing students for history taking/triage, taking vital signs and glucose finger sticks and “wound care.”


ProjHomeless Connect has organized the Connect Cafe, a mini-restaurant, which serves meals to Homeless Connect clients. Food Volunteers in the Cafe area host, act as waiters, prep food and bus tables.


Activity volunteers offer letter writing, foot washing, massage, free books, doggy dare care and a variety of other activity projects.

Data Entry

Data Entry volunteers enter data into a database donated by Salesforce Inc, on-site on laptops from the collected client forms. This information is vital for capturing outcome data on clients.

Check Out

The check out area is the final stop before leaving Project Homeless Connect. Check out offers another opportunity to insure that folks were connected with what they feel they needed. Check out allows folks to provide feedback which helps us with future planning and ensures that we are providing the assistance our clients want and need the most.

Pre-Event Volunteers

We often have need for volunteers during the week and on weekends prior to the big event. This could be data entry, packaging hygiene kits, phone bank, or volunteer outreach.

One thought on “Project Homeless Connect – How We Work

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